How Innovatek Group handles your information
Innovatek Group Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information when you use our services — clearly, and without unnecessary complexity.
We may update this policy from time to time. Updates take effect when published. If changes are significant, we will notify you directly or via our website.
When this policy applies
This policy applies when you:
- Visit our website (innovatekgroup.com.au)
- Use our platforms
- Interact with us, including through sales, marketing, or events
What information we collect
We may collect personal information that you or your organisation provide, including:
- Name, contact details (phone, email, address)
- Job title and organisation details
- Login and account information (e.g. username, password)
- Contact preferences and billing information
You must ensure this information is accurate and up to date.
We also automatically collect technical information when you use our services, such as:
- Device and usage data
- Log and analytics information
This may be collected using cookies or similar technologies. We may also collect information from third parties (e.g. public databases or marketing partners), particularly for event-related activities.
How we use your information
We use your information to:
- Provide and manage our services
- Create and manage user accounts
- Deliver services and support
- Communicate with you (including administrative messages)
- Request feedback
- Maintain security and prevent misuse
- Improve our services and user experience
- Analyse usage trends
- Comply with legal obligations and enforce our rights
How we protect your information
We take reasonable steps to protect your personal information, especially sensitive data. This includes:
- Encryption in transit (TLS/SSL) and at rest
- Secure authentication (including multi-factor authentication)
- Firewalls and intrusion detection systems
- Regular security testing and audits
We require third parties handling your data to meet similar security standards.
If a data breach occurs, we will respond in line with our incident response plan and notify you where required by law.
While we use strong safeguards, no system is completely secure.
When we share your information
We may share your information with:
- Service providers and contractors who help us operate our business
- Parties involved in business transactions (e.g. mergers, sales, financing)
- Other users within your organisation (e.g. where you share content or profile information)
We only share information where necessary for these purposes.
How long we keep your information
We retain your personal information only as long as needed for the purposes outlined above, or as required by law.
When no longer needed, we will:
- Delete or anonymise your information; or
- Securely store it (e.g. in backups) until deletion is possible
Your rights and choices
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct or update your information
- Request deletion of your information
To make a request or ask a question, please contact us: